FAQ
Online Ordering
Do I have to register online to place an order?
Yes. We would recommend you register online to avoid entering information every time you would like to place an order.
How do I see prices on the website?
In order to view prices, you must register online and upload your resale license. Once we approve your request, you will be able to see prices with your login that you create.
Can I purchase without resale license?
Yes, you may purchase without resale license. You will have to pay Orange County sales tax if you live within California. However, you will not be able to see prices.
If I have bought from Kamal Trading from a trade show or showroom, do I still have to register online to purchase?
Yes. Our online registration is independent of showroom and show purchases.
Can I view history of my past orders?
Yes, you may view your past history in My Account section.
Can I reorder from my previous orders?
Yes, you may reorder from your previous orders, however prices would change based on current gold and silver market.
Will the items I purchase remain in the cart if I do not complete the order?
Yes, items will remain in the cart till you purchase.
How do I change my password?
You may change your password from My Account section after you are logged in.
Are there quantity discounts beyond the quantity shown on website?
Yes, we do offer bulk quantity discounts. Please contact our office via email or phone.
What is your backorder policy?
We keep track of your backorders and will inform you when we have in stock.
What are my payment options?
You may pay by VISA, Mastercard, Discover or American Express. We do offer COD with certified check or money order.
Products
You sell wire by oz? How do I know wire quantity in feet per oz?
Please refer to Wire Conversion Chart in the Reference Section.
Do you have a color chart for Swarovski on your website?
Yes. We do have Swarovksi Color Chart in the Reference Section.
What if I do not see the item I like on the website?
You may email us at sales@kamaltrading.comor call us at 800-260-0567 with item details including photographs and measurements and we will follow up.
Do you offer custom work?
Yes. We do offer customization such as logo imprints, different sizes in finished chains etc. Items may require certain MOQ (minimum order quantity).You may email us at sales@kamaltrading.comor call us at 800-260-0567.
Shipping & Returns
What are your shipping charges?
For order of $200 or more ordered online, we offer free shipping via USPS Priority Mail within USA. Shipping usually takes about 1-3 days depending on the location.
For orders less than $200, shipping charges are based on method of shipping chosen and the value of merchandise.Please visit Shipping & Handling for further details.
What options do you offer for shipping?
Please visit Shipping & Handling
What is your return policy?
Please visit Return Policy for details.
Showroom
Do you have a showroom that I can visit? What are the hours?
Yes. We do have a showroom in Anaheim. You may check the address and office hours in Contact Us section.
